Careers

General Administrator

Full job description

About Sutton Coldfield Town Hall

Sutton Coldfield Town Hall is a Grade A locally listed Edwardian heritage theatre, arts and community venue with a seating capacity of c. 400 boasting regal charm which adds a special ambience to the events we host there. Since 2016 the facility has been run by a registered charity - The Royal Sutton Coldfield Community Town Hall Trust.  

With a small operations staff team complimented by volunteer support, as an entertainment venue and community hub, we house touring shows, comedy, community theatre, weddings and corporate events throughout the year, as well as a popular annual pantomime.  

We are ambitious as a Trust to invest in upgrading the fabric of the building and its facilities as well as expanding our offering to include a wider variety of cultural arts and events, with a focus on combining great shows and experiences with funding the legacy and longevity of the building and its history. 

Job Title - General Administrator

Responsible to - General Manager

Salary - National Minimum Wage

Full Time and Part Time considered based on a Monday to Friday working week. 

Application deadline - Thursday 31st July 2025

The General Administrator plays a pivotal role in the efficient operation of our venue, ensuring administrative tasks are handled professionally, promptly, and effectively. This role provides a backbone of support to various departments and teams within the organisation, ensuring smooth coordination, communication, and day-to-day functionality. 

Key Duties & Responsibilities

  1. Document Management:  

  • Organise, file, and manage various documents (electronically and in hard copy where required), ensuring easy retrieval and maintaining confidentiality when required. 

  1. Scheduling:  

  • Assist in planning and coordinating schedules, appointments, and bookings. 

  1. Communication:  

  • Act as a point of contact to support teams for internal communication and manage correspondence with external stakeholders, including suppliers, clients, and partners in collaboration with other departments. 

  1. Data Entry:  

  • Maintain accurate records, databases, and spreadsheets, ensuring all information is up-to-date and easily accessible. 

  1. Resource Management:  

  • Monitor office supplies and place orders when necessary, ensuring the efficient operation of the venue. 

  1. Meeting Coordination:  

  • Assist in organizing meetings, including setting up conference rooms, preparing materials, and taking minutes. 

  1. Reporting:  

  • Assist various departments in creating and compiling reports as needed. 

  1. Support Services:  

  • Provide administrative support to the venue's teams, assisting in various projects and tasks as assigned, particularly sales and events in ensuring all correct documentation is provided prior to a booking. 

  1. Billing and Invoicing:  

  • Process invoices, handle petty cash, and assist with basic financial tasks as required. 

 

THIS LIST IS NOT EXHAUSTIVE - OTHER DUTIES MAYBE REQUIRED THAT ARE CONSIDERED REASONABLE FOR THE ROLE AND TO SUPPORT OTHER FUNCTIONS.

Skills & Specifications

  • Prior experience in an administrative or secretarial role, preferably in an events or theatre venue environment. 

  • Proficient in using office software, including MS Office (Word, Excel) and relevant administrative tools. 

  • Strong organisational, multitasking, and problem-solving skills. 

  • Excellent communication skills, both written and verbal. 

  • Ability to work in a team-oriented environment and independently when required. 

  • Attention to detail and a high level of accuracy in all tasks. 

Education & Qualifications

  • Fluent in the English language - written, to listen and speak, and the ability to write fluently. 

  • GSCE’s (grades 9-4 or A*-C)  

    To apply, email liz.carnell@suttoncoldfieldtownhall.com with a CV and cover letter explaining why you are interested in this role.